Refund Policy:

Cancellation & Refund Policy: TOURS: • Refunds up to 3 weeks before reservation date. Under 21 days there is no refund. We will be happy to reschedule your tour from January - September 30th, 2025. • No refund for COVID, illness or  inclement weather. Call 24 hours before your tour time, if you cannot make your time. We will be happy to reschedule your tour from January-September 30th, 2025. For tours in November & December we will reschedule tours for January - September 2025. • No refund if someone in your group is unable to come. • If you do not contact us, and are a "no show" for your reservation, there is no refund or rescheduling. DONATIONS to "The Promise of Christmas" are donations to a non-profit Hurricane Relief Event. These are donations to Hurricane Survivors. Donations are NOT tickets and they do not provide access to Castle Noel, Mark Klaus Attractions, or The Promise of Christmas events. •SANTA DAY for Santa's and Mrs. Klaus' ONLY: A full refund two weeks before reservation date. •ROCKET CAR RIDE: A full refund three weeks before reservation date. Under three weeks, no refund, there is no reschedule date.

Cancellation Policy:

Cancellation & Refund Policy posted on the website: TOURS: • Refunds up to 3 weeks before reservation date. Under 21 days there is no refund. We will be happy to reschedule your tour from January - September 30th, 2025. • No refund for COVID, illness or  inclement weather. Call 24 hours before your tour time, if you cannot make your time. We will be happy to reschedule your tour from January-September 30th, 2025. For tours in November & December we will reschedule tours for January - September 2025. • No refund if someone in your group is unable to come. • If you do not contact us, and are a no show for your reservation, there is no refund or rescheduling. DONATIONS to "The Promise of Christmas" are donations to a non-profit Hurricane Relief Event. These are donations to Hurricane Survivors. Donations are NOT tickets and they do not provide access to Castle Noel, Mark Klaus Attractions, or The Promise of Christmas events. SANTA DAY for Santa's and Mrs. Klaus' ONLY: A full refund two weeks before reservation date. ROCKET CAR RIDE: A full refund three weeks before reservation date. Under two weeks, no refund, there is no reschedule date.